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Frequently Asked Questions

Do you ship to New Zealand?

Why does the product page show "sold out" immediately after adding an item to my cart? Is the item still in stock?

Tax Invoice: Do you issue tax invoice with GST?

Wrapping: How do you pack my order?

Shipping: How long does it take to receive my order? How can I track my order?

Shipping Fee: How much do you charge for shipping?

International Order: Do you ship orders internationally?

Change/Cancellation: Can I change or cancel my order once I place it?

Returns: What is Osara returns and refunds policy?

Product Care: How do I take care of my product?

Help: I am having troubles with the website, who can I talk to?