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Osara Australia Help Centre | Tableware Crafted by Japanese Artisan

Help Centre

Frequently Asked Questions

Do you ship to New Zealand?

Tax Invoice: Do you issue tax invoice with GST?

Wrapping: How do you pack my order?

Shipping: How long does it take to receive my order? How can I track my order?

Shipping Fee: How much do you charge for shipping?

International Order: Do you ship orders internationally?

Change/Cancellation: Can I change or cancel my order once I place it?

Returns: What is Osara returns and refunds policy?

Product Care: How do I take care of my product?

Help: I am having troubles with the website, who can I talk to?

Secured Payment

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Ethical Responsibility

Pack with love and great care

Free Delivery

On domestic orders over $100

Retail at South Melbourne Market

Every Wednesday, Friday to Sunday